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Customer Service

Orders

  • Orders may be placed via our secure website, by telephone, or by post.
  • All transactions are in Pound Sterling.
  • Please make cheques payable to Quiller Publishing Ltd.
  • There may be occasions when a book you have ordered has gone out of stock. If this happens, we will contact you immediately and offer you a full refund or advise a new delivery date.

Postage and Packaging

Within the UK

  • For orders below the value of £10.00 we charge a flat rate of £2.00 per order.
  • For orders above the value of £10.00, we charge a flat rate of £3.50 per order.

Outside of the UK

  • All overseas orders will be charged postage and packaging at a rate of 20% of the total order value.

For next day and special deliveries, please contact us for a price.

Shipping and Delivery

UK orders

Orders are despatched from our distributor, Grantham Book Services, and occasionally from our office, via Royal Mail. Goods are despatched within five working days of receipt of your order, and often sooner. If your order is heavier than 2kgs then it will be sent by courier.

Outside of the UK

Overseas orders are sent by Royal Mail International Economy or by courier. Delivery times can vary, particularly during peak seasons. As a guide, please allow:

  • Within Europe: up to two weeks
  • Within the US: from four to six weeks
  • Australia and New Zealand: up to eight weeks

Generally, we are not able to track parcels unless you have specifically asked for a tracking service. Please contact us for information and cost before you place your order.

Returns and Replacements

We appreciate that sometimes you may need to return an item to us and offer a returns policy on the condition that:

  • The books are returned in the same condition as when received.
  • The books are returned in their original — or suitable other — packaging.
  • The books are returned within 14 days of receipt.

If the above conditions are met, then we will offer you a replacement item or refund. Your delivery costs will also be reimbursed if the fault is ours.

Please contact us if you would like to discuss the return or exchange of any item.

Please note that our returns and replacement policy does not affect your consumer statutory rights.